Release 3.2.0 brings new functionality and bugfixes. Minimal PortaSwitch version is MR114.

Enhancements:​

• ICAP-2027: Add a filter and localization for the new call state Parked
• ICAP-2390: Update the list of current calls on the supervisor panel in real time
• ICAP-2373: Disable/Hide Call Recording download for Supervisor user
• ICAP-2385: Update supervisor's permissions
• ICAP-2387: Prohibit users to select the languages not yet supported by the portal
• ICAP-2391: Update data about current calls and counters of agents in real time
• ICAP-2442: Hide Download call transcription button when a user role restricts access to call transcriptions

Release 3.1.1 brings new functionality and bugfixes. Minimal PortaSwitch version is MR114. New BLF functionality requires a websocket connection to PortaSwitch API. Please make sure to provide the correct websocket API URL during the portal update.

Enhancements:​

• ICAP-2293: Allow users to see statuses of colleagues in the dialogues to transfer a call/add a conference participant
• ICAP-2374: Allow users to download a particular call transcription if the same conversation is associated with several transcriptions
• ICAP-2378: UA/get_ua_info API request called 3 times with the same params
• ICAP-2294: Update the list of current calls in real time
• ICAP-2244: Do not allow users to delete the last interval defining when an auto-attendant menu is active

Release 3.0.0 brings new functionality and bugfixes. Minimal PortaSwitch version is MR114.

Enhancements:​

• ICAP-2375: Render loading animation while the application fetches info about extensions to be displayed in the list of Current calls
• ICAP-2358: Let users disable the auto refresh option for wallboard widgets
• ICAP-2287: Allow users to download transcriptions of recorded calls

Bugfixes:​

• ICAP-1940: Extension name is not shown in the call console under branch office
• ICAP-2355: Display name is not shown in Activity tab
• ICAP-2242: Only first 500 accounts and extensions are fetched on ring group page
• ICAP-2354: Wrong counter of available extensions
• ICAP-2356: Sequence is not updated to "Order" when enabling SIP URI forwarding
• ICAP-2370: It is impossible to download a call transcription after the transcription for the previous call is downloaded
• ICAP-2345: Simple forwarding is created with Simultaneous sequence
• ICAP-2308: Update a particular i_menu_transition instead of creating a new one
• ICAP-2336: The layout issue with localization of buttons to Ukrainian
• ICAP-2233: The dialogue changes its title/contents after a user presses Cancel to close it
• ICAP-2327: Automatically refresh donuts on the supervisor panel every 10 minutes
• ICAP-2314: The page reloads two times after the language is changed for a user
• ICAP-2279: Tabs with extension details are shown for a while and then disappear
• ICAP-2344: Content of updated call screening rule and auto-attendant menu action is blinking for a while after closing the dialog
• ICAP-2360: Extension cannot be updated

Release 2.2.1 brings new functionality and bugfixes. Minimal PortaSwitch version is MR113.

Enhancements:​

• ICAP-2358: Let users disable the auto refresh option for wallboard widgets
• ICAP-2375: Render loading animation while the application fetches info about extensions to be displayed in the list of Current calls

Bugfixes:​

• ICAP-1940: Extension name is not shown in the call console under branch office
• ICAP-2345: Simple forwarding is created with Simultaneous sequence
• ICAP-2355: Display name is not shown in Activity tab
• ICAP-2356: Sequence is not updated to "Order" when enabling SIP URI forwarding

Release 2.2.3 brings new functionality and bugfixes. Minimal PortaSwitch version is MR113.

Enhancements:​

• ICAP-2358: Let users disable the auto refresh option for wallboard widgets
• ICAP-2375: Render loading animation while the application fetches info about extensions to be displayed in the list of Current calls

Bugfixes:​

• ICAP-1940: Extension name is not shown in the call console under branch office
• ICAP-2345: Simple forwarding is created with Simultaneous sequence
• ICAP-2355: Display name is not shown in Activity tab
• ICAP-2356: Sequence is not updated to "Order" when enabling SIP URI forwarding

Release 1.9.2 brings new functionality. Minimal PortaSwitch version is MR106.

Enhancements:​

• ICAP-2358: Let users disable the auto refresh option for wallboard widgets

Release 2.2.0 brings new functionality and bugfixes. Minimal PortaSwitch version is MR113.

Enhancements:​

• ICAP-2268: Change the way how counters of idle agents/extensions are calculated

Bugfixes:​

• ICAP-2267: Old info of updated call parking slot and phone book entry shown for a while after closing the dialog
• ICAP-2271: The counter of calls connected today is 0 even though there were established calls
• ICAP-2332: No correlation between calls list and call counter
• ICAP-2335: The navigation sidebar changes its width when a user selects the Supervisor panel
• ICAP-2270: Remove unnecessary parameters from get_account_list requests in Call activity
• ICAP-2228: Impossible to set a default customer's timezone by clearing the existing value
• ICAP-2323: "All" check-box cannot be chosen in "Agents" list if some other agent is set
• ICAP-2326: Read-only permissions for the supervisor panel do not allow to filter data
• ICAP-2329: Layout issue in the list of call records with 2 converted files
• ICAP-2245: Fix the position of the field showing the total amount and applied taxes to prepaid customers with German or Portuguese
• ICAP-2239: Replace 0 (zero) with a number placeholder for the counter of connected calls when the data is still loading

Release 2.1.0 brings new functionality and bugfixes, mostly around Supervisors access. Minimal PortaSwitch version is MR113.

Enhancements:​

• ICAP-2284: Prohibit supervisors to add/update/delete entities and their attributes they don't have access to
• ICAP-2306: Prohibit supervisors to edit attributes of devices
• ICAP-2302: Supervisors see undefined name of a call queue in the dialogue to edit an auto-attendant action
• ICAP-2301: Allow supervisors to see an extension designated for them on My profile
• ICAP-2300: Hide "Auto-pay invoice using default payment method" option from supervisors
• ICAP-2296: Allow supervisors to access details of other portal users in the read-only mode
• ICAP-2285: Allow Administrators to access the list of portal users including supervisors and see their details
• ICAP-2277: Allow supervisors to access call statistics related to supervised agents
• ICAP-2276: Allow supervisors to access recent calls of supervised agents
• ICAP-2275: Allow supervisors to access current calls of supervised agents
• ICAP-2266: Allow supervisors to see a number and ring group name in the dialogue to edit a group member
• ICAP-2262: Allow supervisors to see supervised agents on the supervisor panel
• ICAP-2258: Allow supervisors to see supervised ring groups on the supervisor panel
• ICAP-2240: Implement permissions for the supervisor panel
• ICAP-2144: Introduce the supervisor's panel for users with a corresponding role
• ICAP-2309: Add localization for the supervisor's panel

Releases 0.59.7, 0.57.5 deliver a bugfix

Bugfix:​

ICAP-2278 "Total calls today" is displayed as 0 because the date in the request is in the customer's time zone (TZ) and not UTC

Compatibility between versions of the portal and PortaSwitch:​

• MR95-MR99: lastest portal version is 0.36.1
• MR100-MR103: latest portal version is 0.57.5
• MR104-MR105: latest portal version is 0.59.7
• MR106+: latest portal version is 1.9.1
• MR113+: latest portal version is 2.0.0

Release 2.0.0 brings new functionality and bugfixes. Minimal PortaSwitch version is MR113 (release date: March 22, 2024).

Enhancements:​

• ICAP-2106: Shared call parking
• ICAP-2252: Add the info tooltip for a call parking slot description
• ICAP-2257: Publish latest German and Portuguese translations