The 8.1.1 delivered the most significant new capability in the portal to date: the End-User Self-Care Portal, allowing individual extension owners to sign in and manage their own telephony settings independently — without involving a tenant administrator. Alongside this flagship feature, the team added Spanish and French language support, resolved a backlog of bugs across the Marketplace, Ring Groups, and Custom Plugins, and prepared release tags for multiple product lines.
Flagship Feature: End-User Self-Care Portal
For the first time, individual extension owners can sign in to the portal using their own credentials and manage their telephony experience without involving a tenant administrator.
What end users can now do:
Sign In & Navigate
- Sign in with their extension credentials
- Access a personalized navigation menu scoped to their permitted sections
- View the UI in their preferred language
- See dates and times in their preferred regional format
Personal Dashboard
- See their active (live) calls in real time
- Manage call forwarding directly from a Dashboard widget
- View their current plan and bundle usage details
- Identify their account by their DID number
Voicemail
- Browse voicemail history with pagination
- Play back voice messages directly in the portal
- See clear messaging when voicemail is disabled on their account
Call Recordings
- View their call recording history
- Play and download recordings directly in the portal
My Profile
- Access and edit personal profile settings
- Change their default answering mode
New Languages: Spanish & French
Both Spanish (ES) and French (FR) are now fully integrated — all UI strings, menus, tooltips, and enumerations are translated.
A high-priority fix was applied during the sprint: Spanish chart time-axis abbreviations (s, m, h, d) were not rendering correctly and were resolved immediately after discovery (ICAP-3013).
Other Improvements
Marketplace / Orders
- "Cancel order" button no longer appears for already-cancelled orders
- Status filter chips can now be removed on the Orders page
- Product listing UI in Firefox no longer flickers on first load
- Price Range slider controls are correctly centered on the range line
- Reorder confirmation message updated for clarity
Ring Groups
- Searching ring groups by Included Extension now works correctly — the filter was completely broken (ICAP-2824)
- Fixed inconsistent minute/second format display in ring group settings
Custom Plugins
- Custom menu title styles now match the built-in portal style
- Plugin loading spinner is consistent across all plugin pages
- Fixed News plugin stuck in an infinite loading spinner
Call Activity & CDR
- Duration and Cost column headers in Recent Calls no longer overlap
- Unanswered outgoing calls are no longer misclassified as missed calls
- Transcription no longer fetched in an infinite loop when viewing call details
